Meet our member, the successful and inspiring Charu Mahajan.
Charu is an accomplished physiotherapist and the founder of Procure Physio (https://procurephysio.com.au), a rapidly growing clinic recognised for its excellence in musculoskeletal, women’s health, and evidence-based rehabilitation services. With extensive clinical experience and a deeply patient-centred philosophy, she has built a practice defined by empathy, precision, and holistic care.
She has special interest in women’s pelvic health, musculoskeletal rehabilitation, and chronic pain management, with a unique approach informed by both clinical expertise and her own lived experience with endometriosis and chronic pain. Her ability to truly understand the physical, emotional, and psychological dimensions of patient care has made Procure Physio a trusted destination for women seeking compassionate, comprehensive treatment.
A strong advocate for education, Charu has been recognised as an APA Mentor (2024)and received a Statement of Appreciation from TAFE NSW for supporting the next generation of allied health team. Under her leadership, Procure Physio has become a finalist in the Local Business Awards for two consecutive years (2024 & 2025) and 2025 finalist in Champion Awards, reflecting its commitment to quality, innovation, and community impact.
Driven by a long-term vision to build a sustainable, values-led healthcare brand, Charu continues to expand her reach, champion preventative care, and create accessible pathways to high-quality physiotherapy across Western Sydney.
We recently enjoyed interviewing her.
Q. What inspired you to become a physiotherapist, and how did your journey lead to starting Procure Physio?
A. My inspiration came from a desire to deliver care that truly respects the patient experience, care that looks beyond symptoms and considers the full physical, emotional, and psychological journey of each individual. During my years working in other clinical settings, I consistently observed limitations such as restricted treatment times, insufficient equipment, and environments that didn’t allow clinicians to provide the level of support patients genuinely needed. I knew people deserved better. Procure Physio was born in 2022 from this vision: a practice where high-quality, evidence-based care is combined with empathy, time, education, and a genuinely holistic approach. Starting as a solo clinician, I built the practice around values of compassion, empowerment, and accessibility, values that now underpin a thriving, growing multidisciplinary team and now we are at Toongabbie and Blacktown, catering to patients across Western Sydney for their physiotherapy.
Q. Physiotherapy is often more than just treatment; it’s about empowering patients. How do you integrate this philosophy into your practice?
A. Empowerment is at the core of our clinical model. We provide extended appointment times to ensure patients are heard, understood, and thoroughly assessed. Every treatment plan includes structured education to help individuals understand the “why” behind their condition, equipping them with the knowledge to actively participate in their recovery. We integrate tailored home-exercise programming, clinical Pilates, and strength-based rehabilitation to support progress between sessions, creating continuity of care. Our approach prioritises collaboration, patients set goals with us, not for them. This shared decision-making builds confidence, autonomy, and long-term resilience. At Procure Physio, we strongly focus on educating women about their Pelvic Floor issues, as the sad part is that most women’s health issues are considered the norm, and women often accept them without questioning them.
Q. What are some of the most common issues you see in your patients, and how do you help them not only recover but also prevent future injuries?
A. As our practice has evolved a lot in past 2 years, I would say it’s hard to pick some issues. To summarise it, let’s categorise our services in 2 separate wings – Musculoskeletal / Sport injuries and Women’s Pelvic Health. Under Musculoskeletal and Sports Injuries, we cover wide range of areas for all joints and muscles – pre and post-surgical rehabilitation, post fracture rehab, tendonitis or tendinopathies – Rotator cu , Achillies, Gluteus etc, Bursitis, all sort of arthritis and the list goes on. Women’s Pelvic Health: Pregnancy and Postnatal Physiotherapy, Musculoskeletal issues during pregnancy – Back pain, Pelvic Girdle Pain, Mastitis, Abdominal Separation, Specific Pelvic Health Issue: Chronic Pelvic Pain, Incontinence, Urgency, Painful Intercourse, Prolapse (Vaginal Heaviness) and so on. Our prevention-focused approach combines hands-on therapy with functional strength training, clinical Pilates, lifestyle education, and personalised exercise programming. By addressing underlying movement patterns, strength deficits, and lifestyle factors, we equip patients with the tools to avoid recurrence and maintain long-term musculoskeletal health.
Q. For people leading busy lives, what simple tips or exercises would you recommend to maintain good posture, mobility, and overall musculoskeletal health?
A. I have moved away from good posture and bad posture theory. I am a strong promoter of movement as our body is designed to move. The problem starts when we spend all our time in one position for hours resulting in muscle imbalances and poor movement patterns. A few highly effective, time-efficient strategies include: Micro-movement breaks every 45-60 minutes to counteract prolonged sitting. Ergonomic Alignment for people working on laptops and desktops by adjusting the monitor to your eye level and keeping the keyboard at a level where your hands are at a 90-degree angle. Allow hips to open up by adjusting the chair heights. Switching between chair, sit to stand desk and gym balls throughout the day to achieve your daily dose of movement. Glute and Core activation, working on routine burst of exercises 10 -15 minutes a day focusing on gluteus and core engagement. Daily walking, one of the most beneficial activities for joint mobility and cardiovascular health. Simple pelvic floor awareness for women, particularly during pre- and post-natal phases. Consistency is far more important than intensity. Small habits performed daily create lasting musculoskeletal resilience.
Q. Where do you see yourself ten years from now?
A. In ten years, I envision Procure Physio as a well-established, multi-location healthcare network known for its excellence, accessibility, and preventative care model. I aim to lead a strong multidisciplinary team that continues to shape women’s health and musculoskeletal rehabilitation across Western Sydney. Personally, I see myself transitioning into a strategic leadership role; mentoring clinicians, enhancing systems, and ensuring the business thrives independently of my day-to-day clinical work. Ultimately, I aspire to build a legacy: a respected healthcare brand that sustains itself, impacts communities meaningfully, and continues delivering exceptional care long after I retire from hands-on practic